Office Hours - Monday to Friday : 08:30 AM  - 17:30 PM 
Mail Us
info@pccinter.com
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(662) 685-1399
 PCC SERVICES
Your Strategic Customer Relationship Partner

   We are proud to be part of your customer relationship team providing greater end-customer satisfaction and incremental client revenue at a reduced cost through our excellent 24 hours a day, 7 days a week services from our professional well-trained contact agents.

SERVICE CATEGORY
INBOUND CALL CENTER
 
  • Provide product & service info.
  • Provide campaign & Promotion info.
  • Take care of customer’s complaint Co-ordinate with clients for any issue such as : Membership Subscriber Service and Appointment requests
  • Collect customer profile & media
  • Cross-sales / Up-sales Campaign

INBOUND SURVEY

 
  • Outbound phone call to customer from the list on specific objectives or questionnaires such as 
    • Customer satisfaction survey  
    • Marketing research
    • Lead generation
  • Collect call details in client format
  • Collection Management
TELE MARKETING / TELESALES
 
  • Outbound phone call to customer from the list to introduce product & service and convince them to buy the product
  • Prepare back-up team to handle inbound call back from the customer 
  • Handle fulfillment process  (if required)                    
     
   EVENT REGISTRATION
 
  • Prepare the DM, fax, email to invite target customers
  • Inbound call service includes event information such as : agenda, content, venue, registration method
  • Outbound call service to invite and follow-up the target customers
  • Register via phone, fax, email and prepare the registration list
     

DATA CLEANSING/ PROFILING

 

  • Outbound phone call to update the following items :
    • Company : address, phone, fax
    • Active contact : name, job title, phone, email
    • Company profiles : business type, number of employee, number of PC
  • Check correct phone number from phone directory    
  • Collect call details in client format
  • Input data to update contact profile 

OUTSOURCING STAFF / RECRUITMENT (HR OUTSOURCING AND MANAGEMENT)

 

  • Select and hire qualified staff to work at client site
  • Take care of payroll and HR issues
  • Provide soft skill orientation training
  • Prepare staff feedback and staff development plan to the clients

OUTSOURCING SYSTEM/FACILITY

 

  • Provide secure call center facility and/or call center system to client for short team or long term service
  • Service include : Dedicated workstation and equipment (PC, headset, fax, printer) Call Center System and Application Office Facility

CONSULTING/TRAINING SERVICE

 

  • Provide Consultation / Training in area of customer service and call center Topic : Call Center Agent Performance Improvement
  • Complaints Handling/ Process
  • Quality Control Process/ Technique
  • Managing and Controlling Call Center Performance