We are proud to be part of your customer relationship team providing greater end-customer satisfaction and incremental client revenue at a reduced cost through our excellent 24 hours a day, 7 days a week services from our professional well-trained contact agents.

• Provide product & service info.
• Provide campaign & Promotion info.
• Take care of customer’s complaint Co-ordinate with clients for any issue such as : Membership Subscriber Service and Appointment requests
• Collect customer profile & media
• Cross-sales / Up-sales Campaign

INBOUND SURVEY

• Outbound phone call to customer from the list on specific objectives or questionnaires such as 
  • Customer satisfaction survey  
  • Marketing research
  • Lead generation
• Collect call details in client format
• Collection Management

• Outbound phone call to customer from the list to introduce product & service and convince them to buy the product
• Prepare back-up team to handle inbound call back from the customer 
• Handle fulfillment process  (if required)                    
   

• Prepare the DM, fax, email to invite target customers
• Inbound call service includes event information such as : agenda, content, venue, registration method
• Outbound call service to invite and follow-up the target customers
• Register via phone, fax, email and prepare the registration list
   

DATA CLEANSING/ PROFILING

• Outbound phone call to update the following items :
  • Company : address, phone, fax
  • Active contact : name, job title, phone, email
  • Company profiles : business type, number of employee, number of PC
• Check correct phone number from phone directory    
• Collect call details in client format
• Input data to update contact profile 

OUTSOURCING STAFF / RECRUITMENT (HR OUTSOURCING AND MANAGEMENT)

• Select and hire qualified staff to work at client site
• Take care of payroll and HR issues
• Provide soft skill orientation training
• Prepare staff feedback and staff development plan to the clients

OUTSOURCING SYSTEM/FACILITY

• Provide secure call center facility and/or call center system to client for short team or long term service
• Service include : Dedicated workstation and equipment (PC, headset, fax, printer) Call Center System and Application Office Facility

CONSULTING/TRAINING SERVICE

• Provide Consultation / Training in area of customer service and call center Topic : Call Center Agent Perfomance Improvement
• Complaints Handlind / Process
• Quality Control Process / Technique
• Managing and Controlling Call Center Performance

• We partner with global, regional, and local solutions to ensure your expectations have been served
• Areas in focus: payment switching, payment system, card management, lending, fraud prevention / detection / monitoring, digital banking, securities
• Support across industries; financial institution, non-bank, insurance, healthcare, etc.
• Implementation with professional and subject matter experts, and project management ensure projects are completely delivered
• Post go-live services with 24/7 contact center
• Handling change request to meet the regulator’s standard