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       PCC deploys state-of-the-art information technology hardware and software equiped with self-generated power facilities, and secure back-up/ recovery capabilities. The infrastructure is built on standards-based, compliant equipment provided by industry leaders .
 Private Automatic Branch Exchange (PABX)
to automatic telephone switching system within a private enterprise
Knowledge Services System
to store and record customer data information for searching and handling customer inquiry
 Automatic Call Distribution System (ACD)
to evenly distributes a large volume of calls to a group of telephone agents
 Computer Telephony Interface System(CTI)
to display incoming call information
 Real Time Monitoring System
to monitor call performance and provide immediated call agent assistance
Call Dialer System
to enhance outbound call performance
Report Center System
to provide statisical call performance and marketing reports and analysis